Maintenance Service Coordinator

Job Overview

The Maintenance Service Coordinator role supports all internal and external processing of parts and supply purchasing, invoice processing and service-related activities. Communicates effectively with all employees and external customers of service status and related activities. The Maintenance Service Coordinator will also assist and support the Area Supervisor and assigned Lead Technicians in compliance of service and safety related Key Performance Indicators (KPI's) through effective communication, scheduling and tracking.

Duties & Responsibilities

• Provides estimated repair costs for customers. Open, process and receive all Purchase Order activity to ensure timeliness and accuracy of processing of parts and services

• Monitors shop Repair Order activity to ensure accuracy and timeliness of processing

• Performs CONA - COUPA  purchasing - Receiving supplies, invoice review, coding and processing of all invoices

• Logs, tracks, and follows up with customers. Communicates, assigns Vendor Repair Orders, logs and tracks assets sent to external 3rd party vendors for repair (when repair can not be completed in shop)

• Assists in parts management system, core return and controlling obsolete parts (Parts management)

• Provides daily, open communication between service coordinator activity and shop lead - workflow activity

• Assists area supervisor and asset lifecycle administrator with processing asset disposals, yard upkeep

• Performs other duties as assigned

Knowledge, Skills, & Abilities

• Previous maintenance experience required

• Strong communication skills with both internal and commercial customers

• Excellent computer skills and data processing capabilities i.e. TMT management program, (CONA) Internal invoice program and processing, Outlook- email program for internal and external communications 

• Understanding of parts management systems, inventory control, processing of purchase/repair order activity and ability to effectively work within each.   

• Ability to work cross-functionally with all team members and customers

Minimum Qualifications

• Up to 12 months maintenance experience

Preferred Qualifications

• High School diploma or GED

• 1 to 3 years relevant experience

Work Environment

Work environment will vary