ISO Administrator

General Purpose

The Management Systems Facilitator is responsible for the maintenance of an effective management system that meets ISO and GFFS requirements. Support the development of Operational Excellence by increasing associate awareness of the plant’s continuous improvement program and leading continuous improvement projects. 
 

Duties and Responsibilities

Deliver Results & Grow Business 

• Evaluates effective implementation of the facility’s management system (policies, procedures, processes) against ISO, KORE, AC and GFFS standards 
• Facilitate ISO Gap Assessment Process in order to mitigate risks. 
• Review audit results and identify the severity of audit findings or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance. 
• Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations. 
• Supports PI initiatives to promote sustainable, continuous improvement of core processes. 

Develops & Inspires Diverse & High-Performing Teams 

• Support SOEL to facilitate delivery of Management System related training modules at five levels: New Hire Orientation, Annual Review, Specialty, Contractor, and Management 
• Act as scientific, regulatory, technical or quality expert and consultant by responding to targeted questions from the field or other departments/business units and providing support to branches, bottlers and customers. This includes acting as a resource for general information and acting as a consultant for other technical personnel in the Company 
• Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance 
• Coordinates and leads training classes including, but not limited to, policies, processes, standard work, lean tools and new/revised systems requirements. 

Communicates Effectively 

• Coordinate and communicate findings of internal and external audits to management staff, and ensure items of non-conformance are addressed and corrected according to schedule 
• Foster an environment that supports an engaged Management System culture. 

Import & Export Good Ideas that Drive Change 

• Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking. 
• Seek, share and adopt ideas and best practices inside and outside the facility and embrace change introduced by others. 

Build Customer Value 

• Manage documentation and records in order to ensure that they are complete, current, secure and easily retrievable. This may include designing, organizing or maintaining technical or regulatory records (e.g., paper formula files) and reports 
• Review and update existing standards, specifications or requirements in order to comply with changes in regulatory and customer requirements, and to support new product development. 

Lives the Values 

• Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company 
   

Qualifications

• High School Diploma required; Bachelor’s degree preferred. 
• Knowledge of KORE, ISO and Quality programs 
• 2-3 years’ experience with the following

Management System Implementation:

• Ability to apply and implement quality systems (e.g. ISO, Malcolm Baldridge, Six Sigma and HACCP) and to guide others in developing and implementing quality systems.  

Basic Project Management:

• Knowledge of project management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects or work plans to ensure successful completion (e.g., on time, within budget).   

Process Management:

• Knowledge of process definition, flowing charting and process management techniques.  
• Includes knowledge of scale-up from bench to commercialization and process/formula ingredient interactions.  
• Ability to establish and define processes, interrelationships, key controls and to continuously monitor and improve processes to facilitate the efficient and effective execution of business activities.

Document Management: 

• Ability to create, approve, track and file documents and records in compliance with the Coca-Cola Quality System or other formal guidelines.   

General Auditing:

• General knowledge of audit process (e.g. interviewing, data analysis, inspections).  This includes communicating findings and determining corrective actions.  
• Certified Auditor qualification preferred.

Preferred experience:

• 3+ years’ experience in implementing management systems
• Lean, Six Sigma certification
• Food or beverage manufacturing experience
• Relevant SAP application experience
• Continuous improvement
• Proficiency in MS Office Suite applications