IT SOLUTION ARCHITECT - SAP OTC DSD/FSV

General Purpose

Under general direction, the IT Solution Architect - SAP OTC DSD/FSV is responsible for the design, development, implementation, and maintenance of the information systems. Provide recommendations for enhancements/changes that may involve custom design, optional, and third party products to improve the efficiency and effectiveness of systems. Participate in the design, development, and implementation of tests and production objects. Perform configurations, change management, training, and testing activities as required. Consult on technology changes that will impact work process, and recommend and take corrective/preventive actions. Facilitate the establishment of standards and best practices.
 

Duties and Responsibilities

• Manage business IT requirements associated with the sales and marketing function with a specific focus on Order to Cash.  Manage the interfaces and dependences between sales orders, delivery, and planning to the manufacturing systems and processes.  This includes the cross-functional review and fit/gap assessment of all requirements, ensuring alignment of architecture solutions across all process/domain areas.
• Provide Level 3 SAP (CONA) application support relating to Order to Cash function.  Respond and resolve business tickets in a timely manner or partner with CONA support services to escalate tickets to level 3 as required.
• Provide Level 3 non-CONA application support relating to the Order to Cash function. Respond and resolve business tickets in a timely manner or partner with CONA, AC-IT, and software provider to escalate and resolve issues.
• Analyze, advise, and test CONA releases related to DSD/FSV: raising defects, tracking progress in testing, and ensuring business continuity.
• Ensure the performance and reliability of the Order to Cash capabilities on CONA SAP.
• Maintain CONA SAP security through user profile management, create and update access permissions, and maintain user accounts.
• Work with CONA team to define user requirements, prepare detail specifications, and coordinate system-wide testing updates on CONA SAP new releases.
• Provide recommendation for enhancements/changes that may involve custom design, and optional or third party products to improve the efficiency and effectiveness of Order to Cash systems.
• Consult users on technology changes that will impact work processes.
• Manage all aspects of the development of assigned projects--undertaking projects from original conception through final implementation.
• Lead process analysis and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment.
• Lead project teams towards solutions that align with agreed guiding principles, strategy, and destination architecture.
• Identify project impacts on Business Process Models.
• Design solutions that ensure the most sustainable, flexible, and cost appropriate solutions and technology platforms.
• Ensure documentation, delivery, and governance follows standard architecture management process and produces expected results.
• Other responsibilities include Margin Minder, EDI, Movilizer, Easitrax, VendSys, Ortec LEO.

Qualifications

• Bachelor’s Degree required
• Master’s Degree preferred
• Major—Computer Science & Computer Information Systems
• Advanced level English required
• Basic level Spanish preferred
• 3 years of architect experience with ERP application support
• 3 years of architect experience with Sales and marketing application support
• 5 years of architect experience with SAP SD-DSD/FSV
• Advanced knowledge of SAP ECC
• Advanced knowledge of SAP SD-DSD/FSV
• Basic knowledge of time management
• Advanced knowledge of project management
• Advanced knowledge of document systems
• Basic knowledge of ARIS
• Basic knowledge of HP ALM