Planner, Equipment
Facility Location- Brampton
Work Location - Hybrid, 3 days in office, 2 days work-from-home
About This Opportunity
The Equipment Planner is responsible for reviewing all work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians. They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and National Account OU customers. Reporting to the Supervisor, Equipment Service, the Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales and Customers.
Responsibilities
- The Equipment Planner will audit orders, plan routes, and dispatch all Cooler, Vendor and Fountain calls using Planning Tools.
- Ability to optimize and plan routes using the mapping tools based on truck capacity, manpower, customer expectation, and EQ availability to minimize travel times.
- Working within the NAOU Salesforce Planning tool to schedule work orders.
- The Equipment Planner must be able to multi-task and make quick decisions to adjust and modify schedules when changes are needed.
- The Equipment Planner coordinates with key stakeholers such as the Make Ready Center, Parts Management Group, Field Service Teams, and Account Coordinators to ensure all equipment and parts are ready for the installation, and will assist with any issues that arise once the work order has been completed.
- Conduct initial customer call (ICC) & Customer Readiness call (RDN) 24-48hours prior using ROBO call system.
- Drive continuous improvement by utalizing key business indicators
- Ensure data integrity of system
- Other duties as assigned
Qualifications
- Fluent in both English and French
- Strong communication skills by email, phone, in person
- Proficient in Microsoft Office products; Outlook, Excel, Word,
- Teams etc.
- Ability to problem-solve
- Ability to Multi-task
- Time Management
- Can work independently and in a team setting
Preferred Education/Experience:
- College Diploma or 2-years work experience
- Customer service
- Knowledge of Canadian geography is an asset
- Operations/logistics
- SAP an asset
- Salesforce an asset
About Us: Proudly Canadian and Independently Owned, We are Coke Canada!
Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit cokecanada.com
Important
All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.
Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email HR@cokecanada.com.