7 Month Replacement - Route Process Administrator

About This Opportunity

As a Route Process Administrator you will perform pre-settlement and/or cashiering duties in a Distribution Center in accordance with standard procedures, including driver over/short and post-delivery claim research and resolution.

Responsibilities

• Conduct e-deposits following the mail schedule and submit all DCLs with explained variances to CIT.
• Report cheque or deposit discrepancies to the distribution team.
• Review end-of-day driver paperwork/customer proof of deliveries and update the tracker for missing PODs and case quantity variances.
• Monitor DSD shipments for out-of-tolerance issues.
• Submit same-day corrections to settle shipments as needed.
• Follow up with distribution on unsettled shipments.
• Educate distribution on driver errors and prevention strategies; provide training materials when available.
• Coordinate with the DC to resolve non-compliant PODs and prepare paperwork for the imaging team.
• Investigate, follow up on, and correct delivery case variances.
• Provide vacation relief by filling in for various roles.
• Assist CIT in validating and approving cheque requisitions for cash customers.
• Address post-delivery customer claims, deductions, and escalated issues.
• Receive and verify full-service bags; Count full-service cash as needed and finalize driver handheld
• Prevent revenue loss
• Monitor and rectify pallet errors.
• Resolve HQ reports and inquiries, including missing/invalid POs, LCL product shortages, Operational deductions, and sales center chargebacks.
   

Qualifications

• Understanding/prior experience in settlement preferred
• Ability to travel when deemed necessary
• Strong communication skills, oral and written, required
• Ability to handle responsibilities and work both independently and as a team member
• Strong analytical skills / highly organized
• Ability to work under pressure and prioritize multiple tasks
• PC Skills – MS Excel, MS Access