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Route Process Administrator

Date: 30-Dec-2020

Location: Calgary, Calgary, CA, T2E 6T2

Company: CONA Services


About Us

Proudly Canadian and Independently Owned, we are Coke Canada Bottling!


Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.


We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.


Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, evian® and A&W®.

About This Opportunity

As a Route Process Administrator, you will perform pre-settlement and/or cashiering duties in a Distribution Center in accordance with standard procedures, including driver over/short and post-delivery claim research and resolution.  This is an on-site position at our Calgary facility.  Hours are Monday to Friday, 11:00am-7:00pm.


  • Performs pre-settlement and/or cashiering duties in a Distribution Center in accordance with standard procedures.
  • Driver Over and Short and post-delivery claim research and resolution (cash and product/load) 
  • Handles CST Product Shortage tickets and other sales team product shortage claims
  • Review and verify end of day driver paperwork 
  • Send messages to Business Services North America (BSNA) route accounting department regarding settlement issues 
  • Ensure proof of deliveries are included in driver paperwork (DSD, store stamps, etc.); calls out missing PODs and sends continuous follow up reminders until collected and maintain Missing / Case Variance POD Log
  • Perform cashiering duties, including reconciling Moneris mobile payments
  • Receive and verify full-service bag count.
  • Count full-service cash and finalize handheld 
  • Prepare driver paperwork for Imaging to ONbase
  • Maintain driver compliance logs as required (DOT, DVR, etc.) 
  • Maintain cash reconciliation and driver deposit log 
  • Ability to perform RPA pre/post settlement checklists in accordance with standard operating procedures
  • Required to deposit cheques in Vecmar cheque scanner
  • Review settlement exception reports and resolve issues 
  • Prepare FS deposit for pick up by armored car service 
  • Ability to use and troubleshoot handheld issues impacting settlement 
  • Ability to fill in multiple roles for vacation relief
  • Verbal and written communication and coordination with Sales, Inventory and Distribution team to resolve various issues. 


  • Basic accounting knowledge/experience preferred
  • Strong communication skills, oral and written, required
  • Ability to handle responsibilities and work both independently and as a team member
  • Strong analytical skills / highly organized
  • Ability to work under pressure in a fast-paced environment and prioritize multiple tasks
  • MS Office Experience including intermediate Excel skills, SAP
  • Ability to lift 20 lbs.
  • Flexibility to work other shifts


All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.


Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email