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Specialist, IT

Date: 28-Feb-2023

Location: Calgary, AB, CA, M5A 1L1

Company: CONA Services


About Us

Proudly Canadian and Independently Owned, we are Coke Canada Bottling!

Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide. 

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety. 

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

About This Opportunity

Position can be located in Calgary, AB; Montreal, QC or Toronto (GTA), ON

The IT Specialist will support Management & IT Architect in the evolution, design, maintenance and support of Coke Canada IT infrastructure, applications, systems, & procedures.

The IT Specialist will provide senior level leadership/project management for IT operations, initiatives, projects, and new emerging technologies.

The IT Specialist will install and configure hardware and software packages ensuring compliance with all industry best practices and established Coke Canada technology standards.

As required, the IT Specialist will provide appropriate Tier II/III support, escalation, and resolution to end user incidents/problems.


  • Provide leadership by proactively working with business and broader IT team to understand business processes, how technology facilitates same, business pain points, technology gaps and provide recommendations to resolves issues short term and long term.
  • Proactively provide technical assistance and education to improve end user experience with new and existing technology.
  • Support IT Architect and Management in design of new infrastructure, applications, & systems.
  • Lead complex IT projects, provide senior IT support to business initiatives requiring IT expertise.
  • Provides the appropriate Tier II and Tier III support, escalation, and resolution to problems as they arise.  Interface with and assist support team to resolve incidents and ensure escalations are handled in a timely and efficient manner.  Provide remote and/or on-site IT operational support, maintenance, problem solving, configuration and installation. Serve as a liaison between end users, managed service vendors, other vendors, and other technical groups to resolve complex IT issues.


  • 4 years Computer Science or similar technical degree strongly preferred, 5 years progressive demonstrated experience in Information Technology or similar Technical/Business experience.
  • Demonstrated Complex Project Management experience.  Ability to meet deadlines while managing multiple projects concurrently.
  • Expert level technical expertise recognized for multiple aspects of Coke Canada Technology Suite: PC/Deskside Support, Wintel Environment, Output Management, IT Infrastructure (Servers, Routers, AP’s), Microsoft O365 Applications, Microsoft Active Directory, Azure Tenant and Services, PowerShell scripting, Telephony, etc.
  • Demonstrated strong written, verbal, presentation skills.
  • Demonstrated ability to work effectively both independently and as part of a team.
  • Ability to travel as needed, support multiple locations.
  • Demonstrated experience on Microsoft/Office 365 Security - Azure ATP, DLP, AIP, Windows Defender ATP
  • Demonstrated experience on Microsoft Endpoint Manager Include Intune, MDM & MAM
  • Demonstrated experience on Microsoft Security and Compliance
  • Demonstrated experience on Microsoft Defender Suite


Must hold following certifications:

MS-900 - Microsoft 365 Fundamentals

SC-900 - Microsoft Certified: Security, Compliance, and Identity Fundamentals

Must prove similar knowledge or hold the following certification:

SC-200 - Microsoft Security Operations Analyst

SC-400 - Microsoft Certified: Information Protection Administrator Associate

MS-500 - Microsoft 365 Certified: Security Administrator Associate

MS-203 - Microsoft 365 Certified: Messaging Administrator Associate

Desired certification:

Microsoft 365 Certified: Enterprise Administrator Expert


For more information about Coke Canada Bottling, please visit